Rapid Van Lines LLC
- USDOT number
- 3372814 ↗
- MC number
- MC1086442 ↗
- Phone
- (877) 379-3436
- Fleet
- 3 trucks · 4 drivers
- Safety (FMCSA)
- 0 inspections · 2 crashes
- Service area
- Interstate moves
- Location
- 1251 N EDDY ST # 200, South Bend, IN 46617
- In the registry since
- 2019 · 7 years
- FMCSA registration updated
- Dec 2020
Rating trend by year
Share of 1–5★ reviews per year, Google + Yelp combined (8 dated reviews)
Rating breakdown
Star-by-star breakdown above is based on the 8 reviews we've captured the full text of so far — out of 58 total reviews across Google & Yelp.
Customer reviews (58)
If I could give zero stars, I would. Our move from the Bay Area to Atlanta with Rapid Van Lines in July 2021 was an absolute nightmare from start to finish, resulting in significant financial loss and emotional distress. It's taken me three years just to shed all that and be able to write this revie...
DO NOT USE THIS COMPANY EVER. We used them for our move from California to Florida, I was told my stuff would be in Florida 21 days after they picked up all of my boxes. I was told this by Greg Conners who was the agent I worked with up until they picked up my items. He returned every call answere...
They don't even deserve a star and they should be behind bars!!They are liars, crooks and thieves. They quoted one price and when they showed up for moving day they doubled it. We were stuck because we had to be out of the house that day. They came with a huge van and loaded it but it was delive...
I too have a very similar story to the many one star reviews left. After weeks of waiting for our furniture to arrive and being yelled at to “read the contract,” when it did finally arrive to be unloaded by day laborers who had never moved furniture, the second part of this nightmare began. When the...
They Lost Better Business Bureau Accreditation. This an untrustworthy and manipulative company. There was always an answer - always an excuse and at the end . . . extortion. Dramatic? See pictures. Our move was in July 2021 from LA to Western NC It took nearly 6 weeks to receive our items. Then,...
We booked the move from California to Nevada in June of 2021. We were assured that the company would take extra care of our items as if they were their own. Our items arrived damaged and we were missing over $3000 worth of clothing, kitchen items and other household goods. This company takes an extr...
We read this company's 8 lowest-rated reviews and sorted what they describe, unverified, as written by the reviewers. A type is listed once two or more reviewers describe it, and a review that describes two problems is counted in both rows. Quotes are the reviewers' own words.
Damaged or lost belongingsItems broken, lost or missing during the move
7 reviews · latest 2024
“We were missing over $11,500 worth of items, including valuable electronics, irreplaceable family heirlooms, and my wife's entire wardrobe.” 1★ · Google · Jul 2024 · Austin Hope · Read the review →
“Our items arrived damaged and we were missing over $3000 worth of clothing, kitchen items and other household goods.” 1★ · Google · Dec 2021 · Miguel Acosta · Read the review →
Bill higher than the quoteThe price went up on moving day or at delivery
4 reviews · latest 2022
“They quoted one price and when they showed up for moving day they doubled it. We were stuck because we had to be out of the house that day.” 1★ · Google · Nov 2022 · Nancy Hill · Read the review →
“When they picked up our furniture, our previous quote of $10k jumped to $15k (of course after everything was loaded on truck).” 1★ · Google · May 2022 · Tiffanie Smith · Read the review →
“the cost of our out of state move jumped from $5,500 to $11,590.” 1★ · Google · Nov 2021 · Daphne Jones · Read the review →
Belongings stolenItems taken by the crew or the company
2 reviews · latest 2023
“Their movers stole our TV” 1★ · Google · Sep 2021 · Adjani Bear · Read the review →
These are customers' accounts, quoted as written. Problem types and sums are our reading of each review. We do not verify individual claims, and the company may dispute them. Counts cover the 8 low-rated reviews we read, not every review on Google or Yelp. Bars compare the types with each other.
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